EU COUNTRIES:

If you have received a damaged or defective item, you must contact us within 48 hours of delivery with a photographic proof in order to get a replacement or refund. Refunds are made within 14 work days depending on your bank.

Please note that checking the products on delivery for possible damages or defects falls under the customer's responsibility.

You must check your products for possible damages or defects even if they are a gift for someone else.

You can contact us with your order number via our website, e-mail or social media accounts.

Orders containing custom or customized products cannot be edited, canceled or returned.

If you are a resident of the EU, you have the right to return an item by contacting us within 14 days of delivery and arranging for the item to be shipped back within 21 days of delivery.

Please note that customers are responsible for the cost of return shipping, as well as any customs duties, fees, or VAT incurred.

Should the item not be returned in its original condition or be returned after use, the customer will be liable for any loss in value.

Shipping costs are non-refundable under any circumstances.

When exchanging or returning the products, invoices must be sent with the products. All products must be sent with the Reorah Collection jewelry box and product presentation cards. Should the item be returned with damaged or missing packaging items, the customer will be liable for any loss in value.

There are no refunds or exchanges for earrings, piercings and ear cuffs due to health and hygiene conditions.

COUNTRIES OUTSIDE THE EU:

If you have received a damaged or defective item, you must contact us within 48 hours of delivery with a photographic proof in order to get a replacement or refund. Refunds are made within 14 work days depending on your bank.

Please note that checking the products on delivery for possible damages or defects falls under the customer's responsibility. You must check your products for possible damages or defects even if they are a gift for someone else.

You can contact us with your order number via our website, e-mail or social media accounts.

Orders containing custom or customized products cannot be edited, canceled or returned.

Except damaged or defective items received (with proof), all sales are final. We do not accept returns, exchanges, or cancellations.