FAQ
How long does delivery take?
Can I edit or cancel my order?
What if I received a damaged or defective item?
How can I return my order?
What should I do if my package is marked as delivered but I haven't received it?
Which payment methods can I use?
What about packaging?
Will my products change color or darken?
How do I check the status of my order?
Can I add a gift bag and a note to my order?
How do I measure my ring size?
Shopping Policies for Foreign Countries
- In current circumstances, shipment services are temporarily suspended for Russia, Ukraine, Israel and Palestine until further notice.
- Shipments to "P.O. Box" addresses except USA eco shipping and military zones (AA, AP, AE, PR of USA) cannot be accepted.
- Customers are responsible for any possible custom fees and import taxes. It is the responsibility of the customer to check with their local customs office which fees that may be applied before ordering.
- The shipping fee does not include or cover any customs duties, fees or VAT. These fees may be charged on collection of the parcel in your country.
- We are not responsible for delays due to customs procedures.
- Shipping costs are not refundable under any circumstances once a parcel is sent. This applies to items with free shipping as well. Free shipping applies only to one way shipping and does not apply to returns.
- No refunds or returns are accepted on parcels delivered later than expected due to delays in transit.
- All orders are thoroughly inspected before shipping to make sure there is no damage or defect. We do our best to package the products well so that they will arrive in a good condition.
- If you receive items that are damaged, we will need photographic evidence of the damage to assess whether a refund or a replacement is possible.
- A refund on items shipped but not received, will only be considered once 3 months has passed since the order was sent to make sure that the parcel is indeed missing. No refunds can be issued or considered before this time period. No refunds for shipping or items ordered will be possible for parcels that are rejected on delivery.
- We do our best to prepare and ship all orders as quickly as possible. However, we have no control over shipping or customs processing times. We send tracking numbers for every parcel so that they can be tracked. Providing the complete and correct address falls under the customer's responsibility. We will also track the shipments from our side, as it is very important to us that you receive your order on time.
- If you have any concerns, please do not hesitate to contact us.