CANCELLATION AND RETURN POLICY

Warranty Conditions

Unless otherwise stated, all products are under the warranty of the manufacturer. For the warranty to be valid, you must check the product at the time of delivery. If you notice any damage, do not accept the product and request a damage report from the courier. Any changes made to the product, the opening of the package, deformation of the product, or any alteration of the original design will void the warranty. Not recommended for individuals with sensitive or allergic skin types.

Product Return and Exchange Conditions

If the product you purchased through our website is incomplete or defective, you must contact us within 24 to 48 hours from the delivery date. Upon providing this information, the defective product you return via the shipping company will be replaced with a new one. If the defect is due to customer misuse or the product has been used within this period, it cannot be returned or exchanged.

Products that are custom-designed, ear-related items (such as earrings, piercings, ear cuffs), and silver design pieces are non-refundable and non-exchangeable.

Other than these exceptions, you must notify us within 24–48 hours of receiving the item and return the product exactly as delivered, along with its invoice. For non-defective product returns, shipping fees (including those originally covered under free shipping) will be deducted from the refund amount.

All return and exchange processes are carried out in accordance with the provisions of the Law No. 4077 on the Protection of Consumers.

Invoices for returned or exchanged items must be included in full, and the product must not be removed from its original packaging. Otherwise, returns or exchanges will not be accepted.

Due to health and hygiene regulations, accessories that exceed the specified return/exchange period are not eligible for return or exchange. To be eligible for a return or exchange, the product must not be removed from its packaging, must not be tried on, and its packaging must remain undamaged.

If the product is returned in damaged or incomplete original packaging, a 50% deduction will be made from your refund to cover the cost of a new box.

Covid-19 Policy

During the Covid-19 pandemic, considering health and hygiene precautions, return and exchange processes are carried out after keeping the products in quarantine for 7 days.