PRELIMINARY
INFORMATION FORM FOR SALES CONTRACT
ARTICLE 1 –
SELLER INFORMATION
1.1 – SELLER
- Company Name: Reorah
Tasarım Tekstil Sanayi İç ve Dış Ticaret LTD. ŞTİ.
- Address: Bahriye Caddesi, Camiikebir Mahallesi, No:
19/A Beyoğlu / İSTANBUL
- Phone: +90 545 603 45 03
1.2 – BUYER
The individual who becomes a member of the online
shopping site reorah.com as a customer. The address and contact details
provided during membership are taken as reference.
ARTICLE 2 –
CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE
The main characteristics of the goods or services
are listed on the website reorah.com You may review the main features of
the product during the campaign period.
The prices listed and announced on the site are
the selling prices. These prices and offers are valid until they are updated or
changed. Time-limited prices are valid only until the end of the specified
period.
The type, quantity, brand/model, color, unit,
sales price, method of payment, and information at the time of order completion
define the product/service.
The shipping fee, which is the delivery cost of the product, shall be paid by the BUYER
and is non-refundable. Custom fees and vat taxes where applicable
should also be paid by the BUYER.
ARTICLE 3 –
GENERAL PROVISIONS
3.1 The BUYER
acknowledges having read and understood the preliminary information regarding
the essential qualities of the product subject to the contract, its price and
payment method, and delivery, and confirms this electronically. By confirming
this Preliminary Information Form electronically, the BUYER acknowledges having
received, clearly and comprehensibly, the seller's address, main features of
the ordered products, price including taxes, and payment and delivery details,
as required before concluding the distance sales contract.
3.2 The product
will be delivered to the BUYER or to a person/organization at the address
designated by the BUYER within the timeframe stated in the preliminary
information on the website, depending on the delivery location, not exceeding
the legal period of 30 days.
3.3 The SELLER is
not liable for the failure to deliver the product to the BUYER due to any
problems encountered by the shipping company during the delivery process.
3.4 The SELLER is
responsible for delivering the product intact, complete, in accordance with the
specified features in the order, and with any applicable warranty certificates
and user manuals.
3.5 Before the
delivery deadline, the SELLER may supply a product of equivalent quality and
price upon informing the BUYER and obtaining their explicit approval.
3.6 If fulfilling
the product or service becomes impossible, the SELLER shall notify the BUYER
before the performance deadline and refund the full amount within 10 days.
3.7 Confirmation
of this Preliminary Information Form in electronic form is required for the
delivery of the product. If the product price is not paid or the payment is
canceled in bank records, the SELLER is deemed released from the obligation to
deliver the product.
3.8 If the
product is delivered and the payment is later canceled due to unauthorized or
illegal use of the BUYER’s credit card (not due to any fault of the BUYER), and
the bank or financial institution does not pay the product price to the SELLER,
the BUYER must return the product within 3 days. In this case, return
shipping costs shall be borne by the BUYER.
3.9 If the SELLER
is unable to deliver the product on time due to force majeure (such as extreme
weather or transportation disruptions), they must inform the BUYER. The BUYER
may then choose to cancel the order, receive a replacement product, or postpone
the delivery until the issue is resolved. If the BUYER cancels the order, the
payment will be refunded within 10 days. For credit card payments, the
refund will be processed to the relevant bank within 7 days, and the
bank’s internal processing time may take 2 to 3 weeks, over which the
SELLER has no control.
ARTICLE 4 –
RIGHT OF WITHDRAWAL
In distance contracts for the sale of goods, the
BUYER has the right to withdraw from the contract within 14 days of
receiving the product (except for custom-designed products and ear-related
items) without any legal or penal liability and without providing any
justification. For service contracts, this period starts from the signing date.
If service performance begins with the consumer's approval before the
withdrawal period ends, the right of withdrawal cannot be exercised.
Return costs incurred due to withdrawal are borne
by the BUYER except for damaged products.
To exercise the right of withdrawal, the BUYER
must notify the SELLER in writing (via registered mail, fax, or email) within
the 14-day period, and the product must remain unused in accordance with
Article 5.
Upon exercising this right:
b) A return form must be completed.
c) The product(s) must be returned complete and
undamaged, including original box, packaging, and any accessories.
d) The SELLER must return the full payment and
any related documents to the BUYER within 10 days of receiving the
withdrawal notice and must accept the return of the goods within 20 days.
e) If the product is damaged or devalued due to
the BUYER’s fault, the BUYER is responsible for compensating the SELLER
accordingly.
f) If the withdrawal causes the total purchase to
fall below the promotional campaign limit, any discounts or benefits from the
campaign will be canceled.
g) In both domestic and international orders, the
cost of return shipping due to the exercise of the right of withdrawal is the
responsibility of the BUYER (customer).
h) The SELLER does not refund the original
shipping fee collected at the time of sale.
ARTICLE 5 –
PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
Due to health and hygiene regulations, custom-designed
accessory products, ear products (such as earrings, ear cuffs,
piercings), and any opened items cannot be returned in accordance with
the relevant regulation.
In the enforcement of this Preliminary
Information Form, the Consumer Arbitration Committees and Consumer Courts
located in the place of residence of the BUYER or where the product/service is
purchased are authorized, up to the value declared by the Ministry of Industry
and Trade.
BUYERS can file complaints and objections with
consumer arbitration committees or consumer courts within the monetary limits
announced annually by the Ministry of Industry and Trade.
As of 01/01/2012, the monetary limits are:
a) For decisions of the Consumer Arbitration
Committees to be binding or used as evidence in Consumer Courts (Law No. 4077,
Article 22), the upper or lower limits are 1,161.67 TL.
b) In metropolitan areas, the lower monetary
limit for disputes handled by provincial consumer arbitration committees is 3,032.65
TL, as per Article 5 of the Consumer Arbitration Committees Regulation
published in the Official Gazette dated 01/08/2003 and numbered 25186.
This Preliminary Information is provided for
commercial purposes.